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Problems with importing MP3

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Posts: 5
Joined: Thu Nov 05, 2009 3:07 pm

Problems with importing MP3

Postby vsshealy » Mon Oct 18, 2010 5:32 pm

I'm having problems importing an MP3 sound file into a presentation slide. When I try to load the file into the initial window, I get an "Error Loading Sound. Resetting to invalid mark." error message. What could cause this and how can I get it to work?

The MP3 file I am importing will be located either on my computer's hard drive, or on a CD with the saved presentation, and the file is 5.06 MB's and 5 minutes and 22 seconds long.

I'm also using Viewlet Builder 6 Enterprise.

Thanks.

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Posts: 1078
Joined: Fri May 26, 2006 3:15 pm
Location: San Jose, CA

Re: Problems with importing MP3

Postby James » Tue Oct 19, 2010 8:46 am

Hello,

We would need the MP3 file to determine the root cause. You're welcome to open a case on our website using the Online Form.

James

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