Resource Summary

[James]

This is a summary of online resources (in addition to this forum) that can help you quickly become more productive with our products.

New! Accord LMS Portal:
Qarbon recommends an affordable, flexible, SCORM-compliant DNN LMS. See the information page at:
http://www.qarbon.com/presentation-software/accordlms/

Composica Enterprise - social media (web 2.0) interactive capability - available since January 2009!:
If your authoring needs have grown to include media files beyond .swf, and multiple authors/developers contributing to highly interactive online course projects, ask for a 30-day evaluation of this web-based, collaborative course-building solution. Existing Viewlet content can easily be added as modules within Composica course projects. http://www.qarbon.com/presentation-software/composica/

Latest Releases:
Qarbon's public download page lists the most recent versions available for Qarbon's desktop authoring software for Windows and Mac OS X:
http://www.qarbon.com/download/

Note: Licensed users will have received a special download link in the e-mail from customer_service @ qarbon.com that contains the license code and instructions.

Online Tutorials:
Here you will find an index of all of our supported products. Each section contains online Viewlet Tutorials, User Guides in pdf format, and FAQs, for each product.
http://www.qarbon.com/help/

How-to questions:
If you have how-to-do-something questions with Qarbon products , you can e-mail training @ qarbon.com,
or use the online support form mentioned in the next item.

Online Technical Support:
http://www.qarbon.com/help/helpme.php
Note: If your license is not covered under a Platinum Membership Plan, or you have not purchased a phone support ticket, the "Plan Type" = "Standard".
If you are covered under Platinum Membership Plan, please indicate that when you submit your request (you will receive priority support)

You may also e-mail your technical support issues to qarbon_support @ qarbon.com.

Enhanced support and software maintenance plans are described online at:
http://www.qarbon.com/help/support_plans.php
Live phone support is available at $49 per incident. Phone support tickets can be purchased online at:
http://www.qarbon.com/store2/product_page_premium_plan.php

You will find that our support team is the most responsive in the business.

Content Creation Services:
Qarbon will also help you enhance your Viewlets with Viewlet "Polishing" services, professional voice-overs, and custom skins.
http://www.qarbon.com/services/creation/

Customer Service requests:
Questions about your order, lost license codes, or billing, should be e-mailed to customer_service @ qarbon.com.

New!! Live Chat for Customer Service, Technical Support, Sales Questions, and "How-to" questions for our Training Department:
Look in the upper right hand corner of most of our web pages for the live chat button.

Note: If you have not purchased a Platinum Membership Plan, you may be asked to buy a per-incident support ticket for sessions that go beyond 10 minutes.

Suggestion Box:
We welcome your suggestions on how we can improve your experience with our products and services! Just send an e-mail to:
suggestions @ qarbon.com