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URGENT: Problem with License Activation

Questions regarding the authoring of Viewlets, installation or possible bugs with our products. For urgent issues, please use our support form on our website: http://www.qarbon.com/help/helpme.php
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Posts: 1
Joined: Fri Dec 01, 2006 7:17 am

URGENT: Problem with License Activation

Postby gneher » Fri Dec 01, 2006 7:32 am

Hello,

I bought ViewletBuilder 4.21 and ViewletCam 1.7 some time ago
through your german Reseller K&R Software, which as a firm
no longer exists.
I have a valid License Key and ViewletBuilder was working fine so far.

This week I bought a new computer and tried to
install ViewletBuilder and ViewletCam on it.

But when entering the (valid !) License Key, I always get the
message, that the License Server is not available, Registration
via Web also does not work. (I have made sure, that i have
a working Internet Connection for the Registration Process !)

Since I can not contact K&R-Software any more (see above)
and I could not find an appropriate item on the Qarbon-website,
I have no idea where to go from here.

Please Help !!

Regards,

Guenther Neher
Berlin (Germany)

Site Admin
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Posts: 1071
Joined: Fri May 26, 2006 3:15 pm
Location: San Jose, CA

Activation

Postby James » Fri Dec 01, 2006 7:48 pm

Hi,

Did you download the latest version before attempting to activate?

We are on version 4.58 now.

Please try to activate the latest version. If you have issues, please
email customer_service@qarbon.com

Jay

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